YOUR SUBSCRIPTION
Manage your subscription
Use My account to manage your subscription securely. Choose a task below, follow the steps, then open your account when you’re ready.
Actions are completed securely inside your account. This guide does not change your subscription.
Sign in to My account Use the email address connected to your subscription.
Step by step
- Select Open my account at the top of this page.
- Enter the email address you used when you started the subscription.
- Open the email from Recharge and follow the secure sign-in instructions.
What happens next?
Your account opens with an overview of your next delivery and active subscriptions.
Still stuck? Email venja@venja.is and we’ll help you. Please never send card details by email.
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Find the subscription you want to manage Open a subscription to see its secure management options in one place.
Step by step
- Sign in to My account.
- Select Manage subscription or the subscription shown in your overview.
- Choose the product or subscription you want to view.
- Use only the controls inside My account to make changes.
What happens next?
You’ll see the subscription details and the changes currently available for it.
Still stuck? Email venja@venja.is and we’ll help you. Please never send card details by email.
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Move your next delivery to a better date Choose a new date before the next order is charged.
Step by step
- Open the subscription you want to change.
- Select Reschedule or Change delivery date.
- Choose the new date that works for you.
- Confirm the change inside My account.
What happens next?
The new date should appear in your overview. Check it before you leave the page.
Still stuck? Email venja@venja.is and we’ll help you. Please never send card details by email.
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Skip your next delivery Delay the next order without cancelling your subscription.
Step by step
- Find the next delivery in your overview.
- Select Skip.
- Review which delivery will be skipped.
- Confirm your choice inside My account.
What happens next?
Your overview should show a new next-delivery date. The subscription remains active.
Still stuck? Email venja@venja.is and we’ll help you. Please never send card details by email.
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Switch to a different product Choose another product within the same subscription when your needs change.
Step by step
- Open the subscription you want to change.
- Select Edit subscription, then Swap product.
- Find the product you want instead.
- Review your choice and confirm the change inside My account.
What happens next?
The new product should appear in your subscription overview. Check the next delivery date too.
Still stuck? Email venja@venja.is and we’ll help you. Please never send card details by email.
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Update your payment card securely Card details are entered only inside the secure customer portal.
Step by step
- Sign in to My account.
- Open Address and payment details.
- Choose the option to update your payment method or card.
- Follow the secure on-screen instructions and confirm.
What happens next?
The new payment method should appear without showing the full card number. Never email card details to Venja.
Still stuck? Email venja@venja.is and we’ll help you. Please never send card details by email.
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Cancel your subscription inside My account Review the available options and confirm cancellation in the secure portal.
Step by step
- Open the subscription you want to cancel.
- Select Edit subscription or Update.
- Scroll down and select Cancel subscription.
- Follow the on-screen questions and confirm if you want to continue.
What happens next?
Do not leave the page until a confirmation appears. If you cannot see the cancellation option, email us and we’ll help.
Still stuck? Email venja@venja.is and we’ll help you. Please never send card details by email.
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Get help if something isn’t working We’ll help you find the right path without asking you to email sensitive information.
Step by step
- First try signing in with the email address connected to the subscription.
- Check your spam folder if the sign-in email does not arrive.
- Take a screenshot of the error if it is safe, but hide card details and other sensitive information.
- Email a description of the problem to venja@venja.is.
What happens next?
We’ll review the problem and guide you from there. Never send passwords, sign-in codes or card details.
Still stuck? Email venja@venja.is and we’ll help you. Please never send card details by email.
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